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You did the right thing Opening the Support Ticket and notifying Support and they should be able to identify what needs whitelisting as every time you submit a Support Ticket it also includes, automatically, the details of the Scan Log (which you can save and review if you want to by clicking on the cog/gear to the right of Utilities tab, and then selecting the 'Reports' tab under which you will find options to save both the Scan & Threat Logs.the files being blocked by WSA as unknown will be logged in the Scan Log and prefixed with. But if you can wait until it is whitelisted then that would be best. If you have problems running Nero going forward then you can add the relevant executables into the list as and when you identify them, and are certain that they are safe. If it is not objecting to it then there is no need to add it. If not in the 'Block/Alow Files' list then it means that this part of WSA is not objecting to it. Hope that helps? And please come back if you have any further issue or any further questions.that is what we are here for.amongst other things. One this go to note is that as this is a new version it is quite likely that WSA may interfer with it's operation until it is whitellisted, or if WSA believes that your privacy is in jepoardy, etc., so if you run into any problem using it please review this Knowledge Base article that cover the 3 main areas where users can inspect for blocks, what those blocks are and what options there are available as alternatives, etc. If that works then just find the WSA shortcut in the Start Menu or wherever you have located it and double click that to start protection up again, then re-establish your internet connection, etc.
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If that does not work it would suggest that there are other parts of the installer that WSA is objecting to and so what you can then do is (i) close your internet connection, & (ii) shut down protection by right clicking on the notification tray icon and selecting that option from the context menu displayed.you will need to confirm the shut down by enteringt he CAPTCHA code requested, and then you can try the install again (this is not my favourite option as one is killing protection but if one is not connected to the internet one should be safe.but if the installer requires an internet connection duringthe install then this may not work). Then close WSA and try the installer again. If you are happy that you have downloaded the installer from a reputable source, i.e., the Nero website, then change the permisions to 'Allow'. If you find an entry on the left check to see what the permissions are on the right.most likely 'Block'.
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If you want to install it without WSA interfering then you need to check under the 'Block/Allow Files' tab (get to it by clicking on the gear/cog symbol to the right of the PC Security tab on the main app page) and once there checking the list of apps for the Nero installer. Yes, it is most likely that as this is a new version that it is not yet whitelisted by Webroot. Webroot® Legacy Products (2011 and Prior) 33.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 552.Webroot® Security Awareness Training 31.Webroot® Business Endpoint Protection 1112.
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Webroot® SecureAnywhere™ - Internet Security Plus 2456.Webroot® SecureAnywhere™ - Antivirus 6924.